Technical error resulted in failing grade and reexamination

Skrevet af Jannick Friis ChristensenMia Mathilde HansenTranslated by Felix Kasperek - Foto: Mia Mathilde Hansen - 20. januar 2014 - 16:270 kommentarer
WTF? Where did my electronic exam submission go?

A student’s exam was eaten by CBS’ electronic submission platform – in spite of not one, but two receipts for submission, on time. Even though Legal Services recognize that the fault is with CBS, the student failed the exam and is facing a reexamination.

Submitted exam disappeared in cyberspace
A CBS student’s worst nightmare recently came true. A technical error in CBS’ electronic submission system resulted in his written exam submission disappearing in cyberspace.

First year MSc BA (IMM) student, Chris Lundshøj, spent the beginning of September studying for and taking the International Management – Emerging Perspectives exam.

When he was submitting his answer, he took every precaution and made sure a proctor saw him upload it. After submitting, he received two receipts for on-time submission and then left the examination hall on Amager with a good feeling about how it had all gone.

All that was left was to wait for the grades to be posted. That can take up to 4 weeks, according to CBS’ rules.

Grade of -03 left Chris puzzled
After being prompted to go online after a fellow student asked about Chris Lundshøj’s grade in early January, he found out that he’d gotten a -03.

- That was very weird to me. I hadn’t just failed and gotten a 00, I’d gotten a -03. You only hear about that being given to students who hand in blank pages or fail to show, says Chris.

So he immediately contacted the professor that taught the class, in hopes of getting an answer to how he could have been wrong enough to warrant a -03.

The answer was simple: the professor had never received anything from Chris Lundshøj.

Receipt supposed to be a guarantee
The fact that it was a technical and not a human error was now crystal clear. But where do you go to solve such problems?

Chris Lundshøj felt wronged, and immediately contacted the IMM program administration. They helped get CBS’ IT support on the case, to get to the bottom of where in the system Chris’ submission was hiding.

- I’d solved the solved the case they’d given me, had a receipt in my hand and no intentions of becoming a victim of one of CBS’ technical errors, says the IMM student, who until recently never would have thought that a technical error on CBS’ part would negatively affect a student, when the student in question even has a receipt.

- When Legal Services plan on voiding the receipt, they undermine the new electronic system and signal that the receipts in actuality have no value, says Chris Lundshøj.

Had to find his submission on own S-drive
CBS’ IT support searched in vain for the missing documents for almost a week.

Chris Lundshøj didn’t want to get involved, because he feared that the administration might suspect that he’d tampered with the file if he found it. But since the document had been saved on his S-drive, it seemed odd that the documents couldn’t be located.

In the end, when he had grown impatient, he sent both receipts and the documents to the program administration, IT and Legal Services, believing that he’d be able to be assessed on the same terms as his fellow students.

- At that time, I could feel it leading towards a reexamination. I never felt that was okay, since this whole ordeal wasn’t my fault, a visibly annoyed Chris Lundshøj says.

Legal Services could only offer reexamination
In the original response from Legal Services, apologies are given for the whole ordeal and assurances are given that the technical error has been fixed.

In other words, CBS recognized that a mistake had happened – but that the student was the one who’d end up paying.

- The best Legal Services had to offer, was a reexamination where the IMM Study Board and I would find a new hand-in date together, Chris Lundshøj says and continues:

- It would mean that I’d have to read the entire syllabus again, in addition canceling an already-booked trip abroad.

Legal Services base their explanation on Chris Lundshøj potentially having edited his work in the weeks that have passed.

The case has been reopened
That was the situation… Until CBS OBSERVER got word of Chris Lundshøj’s story and the staff started contacting and asking technical and procedural questions various places in the system.

Since then, Legal Services has contacted Chris Lundshøj with additional questions and a message of new information having appeared, that needed to be taken into consideration. Chris currently has his fingers crossed, hoping that justice will be served.

From the official CBS, no comments will be made about individual cases. Wilbert van der Meer from the Dean of Education’s office has sent an email to the staff of CBS OBSERVER, detailing the fact that it was an error on CBS’ part and that it of course shouldn’t be detrimental to students, if at all possible to avoid.

He further explains that there can be incidents where the consequence of an error will be e.g. that a guarantee that the rules of an exam have been abided by, can’t be guaranteed, and where CBS, out of consideration of the credibility of the diploma, has to let a student be reexaminated.

Expecting a proper solution
Chris Lundshøj is left with the message from Legal Services that they, due to the new information in the case, are considering the possibility of assessing the work he has already done.

While Chris Lundshøj currently has absolutely no idea what new information they’re talking about, he expects to have his work assessed on the same grounds as his fellow students.

- I’m pleased that CBS has chosen to consider it. I expect them to find a proper solution to the problem and an apology for the whole ordeal as well, says Chris Lundshøj.

At the time of this article being published, a solution hasn’t been found yet. No deadline has been set for a final solution. CBS OBSERVER will follow the case as it develops.